Get in Touch With Us

Got a question about one of our poker site reviews, spotted something that needs updating, or want to flag a concern? This page covers the ways to reach the Poker Sites team and what happens once your message lands with us.

Ways to Reach Our Team

Email is the best route for anything you want to raise with us, whether that's about our rankings of Coinpoker, Bovada, Ignition or any other operator we cover, a technical issue with the site, or a general query about how online poker works in your state. Write to us at [email protected] and a member of our editorial team will get back to you directly — we don't rely on automated replies to close out enquiries.

Including a few specifics in your message helps us respond faster: which page you're referring to, which poker site or offer you have a question about, and whether you're contacting us as a player, a partner, or simply a reader with feedback.

What We Can Help With

• Review questions — If you want more detail on how we rate a site like Americas Card Room or Black Chip Poker, or why one operator ranks above another, ask and we'll walk you through our reasoning.
• Corrections — Bonus terms, rake structures, and payment methods at poker sites change. If you notice information on our site that looks out of date, tell us and we'll check it against the operator's current terms.
• Content suggestions — If there's a poker room, payment method, or comparison you'd like to see covered, we're happy to hear it.
• Partnership and business enquiries — If you represent a poker operator or an affiliate partner and want to discuss working with us, introduce yourself and outline what you have in mind.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you toward support resources, and you can also reach the National Problem Gambling Helpline at 1-800-GAMBLER at any time, independent of contacting us.

How Our Editorial Process Works

Before we answer a contact query about rankings or bonus terms, it helps to understand how we build the comparisons in the first place. We assess poker sites on factors that matter to real players: traffic and player pool size, the depth of cash game and tournament offerings, rake and rakeback terms, software and mobile quality, and the speed and range of deposit and withdrawal options available to US players. None of the operators we list have paid for a higher position — commission from any partnership does not influence our ratings, and we'll happily explain our reasoning if you ask.

If your question relates to a specific welcome offer, keep in mind that bonuses such as deposit matches usually carry playthrough requirements, time limits, and eligibility rules set by the operator. We aim to reflect those terms accurately, but always confirm current details directly with the poker site before you deposit, since promotions can change.

Response Times and What to Expect

We aim to reply to most emails within two working days. Messages about corrections or urgent safety concerns are prioritized, while partnership and general feedback emails may take a little longer during busy periods. Every message is read by a person on our team — we don't use your enquiry for marketing purposes or share it beyond what's needed to answer you.

A Note on Eligibility and Responsible Play

Poker Sites is an independent comparison resource, not a poker operator, and we don't process deposits, withdrawals, or account queries — those need to go directly to the poker site involved. Real money poker is intended for adults only; most regulated US states set the minimum age at 21, though a few allow 18, so please check the rules in your own state before signing up anywhere. If you're contacting us because gambling has started to feel like a problem rather than entertainment, please reach out to 1-800-GAMBLER or a local support service — we're glad to point you in the right direction, but that support works best coming from trained specialists.

If you're comparing poker options against casino products played from outside standard licensing frameworks, our page on trusted non-GamStop casinos in the UK covers that separate market — it's not applicable to US players but may be useful if you're researching on behalf of someone overseas.

Before You Write In

A quick check can sometimes save you a wait: our reviews already list each operator's current welcome offer, rating, and headline terms, and our comparison tables cover formats like cash games, MTTs, Sit & Gos, and fast-fold poker alongside payment methods relevant to US players. If your question is already answered on the site, you'll get your answer faster than waiting on a reply — but if it isn't, we're glad to hear from you.